Privacy Policy
Effective Date: May 25, 2024
Introduction
Elevate 9 (“Elevate 9,” “we,” “our,” or “us”) operates the website https://elevate9.com (the “Service”) and related properties, including our client portal.
This Privacy Policy explains how we collect, use, and disclose personal information when you use our Service. We will not use or share your information except as described in this Policy. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you use our Service, we may collect:
Personal Information: Name, email address, phone number, billing information, and account login details.
Business Information: Company name, shipping addresses, and Amazon seller account information.
Usage Data: IP address, browser type, device details, access times, and portal activity.
Cookies: Small files stored on your device for analytics, authentication, and preferences.
Third-party Information: Data from integrations (e.g., Amazon, shipping carriers, or payment processors).
How We Use Your Information
We use the information we collect to:
Provide and improve our FBA prep and logistics services.
Identify and communicate with you.
Respond to support requests and inquiries.
Process and service purchase orders.
Send service updates, newsletters, or promotional content (if you opt in).
Comply with legal obligations and enforce our rights.
Your Content
Your use of the Service may involve uploading or inputting business information such as shipment details, prep instructions, and Amazon seller account data (“Content”).
We may access your Content only as necessary:
To maintain, provide, and improve the Service.
To resolve a support request (limited to what is strictly necessary).
To investigate possible violations of policies.
To comply with law, regulation, or valid subpoena.
Cookies
We use cookies to enable login, remember preferences, and improve service.
You can control cookies through your browser settings.
If you disable cookies, certain features of the Service may not function properly.
Service Providers
We may use third-party companies to:
Facilitate our Service.
Provide services on our behalf (e.g., shipping, payments).
Perform analytics to improve the Service.
These providers have access to personal information only as needed to perform their tasks and are required not to use or disclose it for other purposes.
Communications
We may use your personal information to send:
Service notifications and operational updates.
Newsletters or marketing materials (with your consent).
You may opt out of marketing communications at any time by following the unsubscribe link or contacting us.
Compliance With Laws
We may disclose your personal information if required to do so by law, subpoena, or if we reasonably believe disclosure is necessary to:
Comply with legal obligations.
Respond to lawful requests by authorities.
Protect the security and integrity of our Service.
Security
We use industry-standard safeguards, including encryption and access controls, to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute protection of your information.
Links To Other Sites
Our Service may link to third-party websites. We are not responsible for their privacy practices. We encourage you to review the Privacy Policy of each site you visit.
Children’s Privacy
Our Service is intended for individuals 18 and older.
We do not knowingly collect personal data from children under 13. If we learn we have collected such data without parental consent, we will delete it.
Your Rights and Choices
Access & Updates: Contact us to review or update your information.
Deletion: Request deletion of your personal data (subject to legal or operational retention requirements).
Opt-out: Unsubscribe from marketing at any time.
Cookies: Manage through browser settings.
Changes To This Policy
We may update this Privacy Policy periodically for legal, regulatory, or operational reasons. Updates will be posted on https://elevate9.com with a revised effective date.
Contact Us
If you have questions about this Privacy Policy:
Elevate 9
Website: https://elevate9.com
Email: legal@elevate9.com